Online commerce or eCommerce refers to the exchange of products and services using electronic media and the internet. The most well-known eCommerce example is online shopping, described as buying and selling products over the internet on any device. Some of the best e-commerce companies in India include e-commerce websites like Flipkart, Amazon, Paytm, Indiamart, etc.
The Indian eCommerce market is developing at a breakneck pace, with several companies achieving phenomenal success in a short period of time. The number of internet connections and users in India expanded dramatically to 784.59 million in 2021, owing to the 'Digital India' program & other government initiatives aimed at making doing business easier. Everyone currently likes internet shopping due to a lack of time and low prices. It is the primary driver of the growth of e-commerce platforms and online ecommerce sites.
eCommerce has changed the way business is done in India, thanks to the advancement of technology and the rise of consumerism across the country. According to Grant Thornton, the Indian eCommerce companies and their market would increase from US$38.5 billion in 2017 to US$200 billion in 2026. NASSCOM estimates that, despite COVID-19 issues and disruptions, India's e-commerce sector will grow at a rate of 5% in 2021, with sales of $56.6 billion. It has given rise to some of the best ecommerce platforms in the country.
There are more than 19,000+ eCommerce companies in India, and it’s challenging to cut through the clutter. There are eCommerce companies from the all-encompassing providers to the super-niche selling only selected goods. Based on the size of the eCommerce company, the services they provide, the resources they offer, their monthly traffic. We have determined that these are the top e-commerce websites in India. All of these companies listed below have made it easier for customers to shop online.
Amazon began in the United States as an online bookstore where customers could purchase books in a variety of subjects such as finance and health.% Since its inception in India in 2010, the ecommerce site has grown to an estimated 322.54 million monthly visitors, making it by far the most popular online business website in India's ecommerce space. According to Statista, Amazon has an audience reach of 89 percent in India today.
Founded in 2007, Flipkart is a privately hosted ecommerce platform specializing in online retail, fashion e-commerce, mobile phones, etc. After a 16 billion dollar acquisition in 2018, Flipkart is now owned by Walmart Inc. It is the biggest competitor of Amazon in India, with a 39.5% market share of India’s e-commerce industry. Flipkart is known for its big billion days, during which it offers massive discounts on merchandise from all categories. It has a strong online presence and is considered the best ecommerce platform in the Indian market by many Indian consumers and third-party sellers.
Myntra started out as a marketplace to buy personalized gift items. By 2012, Myntra had added 350 Foreign and Indian brands to its platform, and the number has continued to rise year after year. In 2014, it was acquired by Flipkart. Today, Myntra is a popular online fashion and lifestyle e-commerce company in India for men, women, and kids.
IndiaMART is a renowned B2B (Business To Business) and B2C (Business To Consumer) platform for Indian businesses. It facilitates the connection between customers and manufacturers. Manufacturers, suppliers, and exporters can list their products on IndiaMART's website, and customers can contact them directly via email or phone. Currently, it holds a 60% market share in India's online B2B classifieds sector.
Shopclues is one of the leading eCommerce companies in India that gives fantastic deals and discounts on a wide range of products. Shopclues is a one-stop store for anything from clothing to kitchen appliances and electronics. It is making history by empowering small and regional merchants, especially those from Tier 2 and Tier 3 cities, and transforming them into a national enterprise.
Snapdeal, founded in 2010, is quietly making its way to the top of India's ecommerce websites. Snapdeal has fantastic bargains on all of life's necessities, such as electronics, clothing, and kitchenware. That is why Snapdeal is used in 3,700 towns across India.
FirstCry is Asia's most prominent eCommerce portal specializing in goods for babies and children up to early adolescence, with over 400 brick-and-mortar locations across the country, including Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and other major cities. More than 200,000 products from 5000+ manufacturers are listed on their website as of 2022.
Nykaa, like FirstCry, began as a pure eCommerce platform that has now expanded to open 76 brick-and-mortar stores across India. It is a well-known online store for cosmetics and beauty items in India, with over three lakhs products from over 2000 national and international brands. Nykaa became India's first eCommerce company for men's grooming in the past few years. The company also bought 20Dresses.com, a private women's styling platform, later in 2019.
BookMyShow India is the most popular media and entertainment firm in India. BookMyShow is India's one-stop destination for movies, events, plays, sports, activities, and monument tickets, as well as selling fan merchandise. As a result of its success, BookMyShow has created subsidiaries in Indonesia, the UAE, Sri Lanka, and the West Indies.
eBay is a California-based international eCommerce company that presently operates in 179 countries, including India. Its website is primarily used for C2C and B2C sales. For Buyers, the site is free to use right now, but after a certain amount of free listings, sellers will be charged fees for listing additional products and then again when those items sell. PayPal, StubHub, Skype, Craiglist, and qoo10.jpg are just a few of the prominent eCommerce and other firms that eBay has acquired.
Rediff.com is based in Mumbai. In addition to online shopping, India is a world-class eCommerce enterprise that provides entertainment, news, and information. The site's major draw is discounts and bargains. We are India's leading Internet destination, with a wide range of editorial coverage that includes the latest news, interviews, and opinion articles, a vibrant Get Ahead section targeted at young people, videos, movie features and reviews, live cricket scores, live stock quotes, Enterprise Mail, and free email.
Make My Trip, founded in 2000, is one of India's oldest and most well-known eCommerce travel and hospitality companies, offering excellent deals, reasonable airfares, special discounts, and a hassle-free online booking experience to many of its consumers. The company operates in India, the United States, and the United Arab Emirates, serving over 5 million happy customers.
Limeroad.com, which began as a women's fashion marketplace, is one of India's top 15 fashion and apparel eCommerce companies. In 2015, it received the Coolest Start-up of the Year Award. Users can utilize the portal's merchandise to build their own style on a virtual scrapbook and make money from the scrapbook they create.
Paytm, India's top eCommerce payment system, introduced Paytm Mall, an online consumer shopping platform, for its consumers in 2017. Customers can purchase everything they need at Paytm Mall, from gadgets to clothing and home furnishings. Apart from top brands, high-end products to affordable options, customers can also use Paytm Mall coupons to earn discounts and cashbacks on their orders
AJIO is a one-stop shop for Fashion, Home, and Lifestyle from India and worldwide and is part of Reliance Retail's digital/eCommerce initiative. It's an eCommerce store similar to Myntra that has earned the trust and loyalty of customers over time. In addition to supplying exclusive international labels, the eCommerce portal also has its private label, AJIO OWN.
With more than 19000 eCommerce businesses in India, selecting the best eCommerce company from the countless options available can be daunting. With so many possibilities, the most crucial characteristics to consider while selecting are the following.
It is the most important factor to consider when deciding which eCommerce firm to shop with. Those who ship/deliver to your desired places are undoubtedly the best. If you relocate or want to send something to a loved one, an eCommerce company with a more extensive reach will most likely deliver to most regions, so you won't have to bother looking for alternatives.
Each eCommerce business and platform offers a distinct range of products and services. From garments to household needs, food to electronics, Amazon, Flipkart, and Snapdeal have it all. While Ajio, Myntra, and Limeroad are fashion and clothing websites, Bookmyshow is a ticketing website. The ideal eCommerce platform provides a wide range of services and benefits in one place, removing the need to switch between apps. Some of these platforms may also provide online store builder services.
Delivery Mechanisms refer to the whole system that any eCommerce company uses for regular delivery, including storage, transportation, and communication. Miscommunications between an ecommerce marketplace and its customers can be a major source of dissatisfaction. It's crucial to check if the company/platform can supply a variety of products in a safe and high-quality manner. You wouldn't want to wait for a product that has been damaged!
Fast shipping is essential for any shopper these days. They become nervous over a period of 3-5 days. An eCommerce company with fast track deliveries guarantees customer happiness and fewer cancellations. Before deciding on the best option for you, make sure to verify the estimated delivery time.
Order tracking visibility is critical for a positive post-purchase experience for the customer. The eCommerce company must provide real-time order tracking with automatic regular updates to track more transparently. Customers must be aware of every delivery milestone crossed by their order.
Not every delivery is successful. The best eCommerce company is one that has a clear policy and system for transmitting proof of delivery so that customer complaints can be clearly documented and delivery personnel is held accountable for the condition of the product at the time of delivery.
It's not always the case that you'll like what you order; some purchases are for testing purposes, while some can be faulty. In such instances, the best eCommerce company has a solid returns management system, wherein a pick-up time is established, and the company is responsible for ensuring the package retraces its stages to return to the enterprise.
What's better than hearing from other shoppers about how the platform works? Several websites and forums provide insights and regular reviews into the performance of various eCommerce companies. These can assist you in determining if they meet all of your requirements as well as the criteria given above.
So, instead of the thousands of choices available, these are top eCommerce companies in India. They've all been in business for a few years and have a solid customer base and reputation for delivering high-quality goods and services. While Amazon, Myntra, and Flipkart are the most well-known names in India, other platforms such as AJIO and LimeRoad are gaining customers' attention. Some, such as BookMyShow and MakeMyTrip, have built out a dominant niche in their respective industries, earning a spot among India's best eCommerce company. Choose the best option from our carefully curated list based on your needs and the precise services you desire.